If you are not completely satisfied with your purchase, items can be returned unworn and in perfect condition in the original packaging within 28 days of purchase. You’ll also need the receipt or proof of purchase.
If you are posting the item back to us, we recommend that you use a secure, trackable method and insure the item(s) as we cannot be held responsible for loss in transit. Please retain your proof of postage receipt until your refund has been fully processed.
Download our Returns Form here.
All Bespoke commissions, personalised made to order jewellery, jewellery altered upon a customer request, gift cards, e-vouchers and earrings are exempt from our refund and exchanges policy.
All Black Friday and The Archive Drop reduced price stock cannot be returned or exchanged.
Arrange a returnIf you wish to exchange your item for a different piece, this can be done up to 28 days from purchase providing that the item has not been worn, is in perfect condition and is returned in the original packaging.
If the value of the new item exceeds the original, you will be required to pay the difference. If the value of the new item is lower than the original piece, the difference will be credited to the credit or debit card originally used for the purchase or a credit note issued.
All Bespoke commissions, personalised made to order jewellery, jewellery altered upon a customer request, gift cards, e-vouchers and earrings are exempt from our refund and exchanges policy.
We have a thorough quality management system in place and all items are checked before leaving the workshop as we pride ourselves on producing handcrafted products of the highest quality and attention to detail.
Items are classed as faulty if they are received damaged or if a manufacturing fault happens within three months of purchase. In this instance, we will repair or replace the item(s) free of charge. Please note that items damaged as a result of not following our care guidelines or general wear and tear are not considered to be faulty.
If you receive an item that has been damaged in transit, please contact us immediately.
Whilst we make every effort to ensure your item is presented to you at a high standard, we cannot be held responsible for the condition in which you receive your package.
