All orders placed on the Daniella Draper website are confirmed with an email and if relevant, with a telephone call. If you haven't received an order confirmation email, please get in touch with us at customerservice@danielladraper.com. All orders placed on the website are subject to acceptance and availability, we reserve the right to decline any order. Payment must be accepted and the billing address verified before we can dispatch any item.
Please note that should your first order request a different delivery address to the card billing address, a delay may occur whist we confirm these details with you.
All Bespoke commissions, personalised made to order jewellery or jewellery altered upon a customer request is exempt from our refund and exchanges policy.
If you need to amend any other items in your order, please contact us to see if we can help with your request. Unfortunately, we cannot cancel or amend the order once an item has been marked as processing.
All items will be sent to you in a Daniella Draper branded packaging, including a gift box and reusable jewellery pouch. All our packaging is responsibly sourced from audited suppliers and made from sustainable materials.
To make your purchase kinder to the planet, please select the 'Add Eco-packaging' option at checkout.
Whilst we make every effort to ensure your item is presented to you at a high standard, we cannot be held responsible for the condition in which you receive your package.
As all products are made to order, we aim to dispatch between 3-5 working days from receiving your order.
Please e-mail us if you need your order for a certain date or special occasion.
For UK deliveries, we attempt to deliver within 7 working days but please note that all made to order items may take longer. For all other countries outside the UK, we aim to achieve delivery within 3 weeks from the order date.
Should you need an item for a certain date, please e-mail us to discuss your requirements further.
We use the luxury delivery carrier DPD for all deliveries. All packages are covered by DPD insurance and will need to be signed for on receipt. You will receive your one hour window on the day of delivery once the driver has scanned all the parcels onto the van, usually by 12 noon.
If your not going to be in, you can check what options are available by visiting the DPD Site.
For all orders that are shipped outside the UK, we will complete the relevant customs declaration forms. However, we cannot be held responsible for delays to delivery for items held up in customs. All services require a signature at their destination and are covered by DPD insurance.
For international orders, we offer the option to prepay any duty & tax before your item arrives in your specified country. Customs policies and import duties vary widely from country to country and this option prevents any unexpected charges. If you choose not to the prepay duty and tax, your local customs office will be in contact once your item arrives in your country for payment to release your item.
If your delivery has been delayed, please contact us and we will provide you with the tracking number to track your item with DPD.
If an item is lost or damaged, the claim for compensation must be filed with DPD via DPD complaints. Unfortunately, we cannot be held responsible for goods that are delayed or lost in transit.
Whilst we make every effort to ensure your item is presented to you at a high standard, we cannot be held responsible for the condition in which you receive the package. If the items inside appear to be damaged or faulty, please notify us within 48 hours of receiving your order.
The claim with our carrier DPD must be logged within 28 days of the date of dispatch and a formal claim must be made within 28 days. Read more on how to submit a report to DPD for a damaged or incomplete parcel here.
Personalised, bespoke and stamped items cannot be returned. Earrings cannot be returned for hygiene reasons. Daniella Draper Jewellery is made by hand, each piece is individual and therefore slight alterations from the images shown on the website may occur. If you wish to return an item for a refund, you must notify us via e-mail within 14 days of receipt of the parcel. Until the item reaches us, it remains the responsibility of the customer. We would recommend returning the item via a tracked delivery service as we cannot be held responsible for returns that are lost in the post.
Items must be returned in a perfect condition, unworn and inside all the original packaging. Once we receive the item back with us, we will process a refund within 7 working days, excluding the return postage costs. We cannot be responsible for the time in which your bank may take to clear the monies. Your statutory rights are not affected.
To ensure the longevity of your jewellery, we do not recommend exposing it to water for long periods, including wearing it whilst in the shower, bath or swimming. We recommend removing your jewellery when using chemicals such as hand creams, soaps, sanitisers, perfumes and fake tan.
To prevent your pieces becoming misshapen, store your jewellery carefully after wearing and avoiding banging, knocking or wearing your jewellery in bed.
To clean your jewellery, we recommend Goddard's Silver Cleaner with our DD polishing cloth, but please do not use silver cleaner or dips on stones pieces. Alternatively, jewellery can be soaked in a solution of warm water and washing up liquid for 15 minutes, then buffed dry with a clean, soft towel.
Please contact us for more information on how to care for your jewellery.
Daniella Draper Gift Cards and E-Vouchers are redeemable within all Daniella Draper stores and on the Daniella Draper website.
Daniella Draper Gift Cards and E-Vouchers do not have an expiry date. You can either check your balance at the till point in any Daniella Draper store or by calling our Customer Service team between 9.00am – 5pm Monday to Friday on 01472 351341.
Please note that Gift Cards and E-Vouchers are non-transferrable, cannot be exchanged for cash and are non-refundable.
At Daniella Draper, the inspiration we take from the natural world comes with an inherent responsibility to preserve and protect it. As a brand and as a family, this ambition is integral in our work to create authentic designs with care, craft and purpose. Being open about this commitment to sustainability is celebrated in the everyday efforts many of us already take to do our bit.
Transparency on this journey is everything. As a brand driven by integrity, being honest with our customers about the small steps we’re taking is essential as we continue to offer informed and personal service for the growing Daniella Draper community. Knowledge is confidence and we hope you’ll join us in making better choices for the people in our lives as well as the environment we share.
