We are looking for a Customer Service & Distribution Assistant to join our team.  

As a Customer Service & Distribution Assistant, you will play a vital role in supporting the customer service team to ensure stock and orders are processed in an efficient manner.  

Responsibilities  

Documentation Management-  

• Ensure that all documentation is accurately filed and readily accessible for reference.  
•  Maintenance of quality control documentation   

Communication-  

•  Communicate effectively with team members to ensure timely completion of tasks and adherence to quality standards.   

Customer service: 

• Respond to customer inquiries via phone, email, and chat, providing accurate information and support. 
• Prepare orders for shipment by picking, packing, and labelling items accurately and manage returns in a timely manner. 
• Collaborate with the sales and distribution teams to ensure efficient operations. 
• Coordinate with carriers and logistics partners to schedule pickups and deliveries. 
• Maintain accurate records of customer interactions and transactions. 
• Help resolve customer complaints and feedback with professionalism and empathy. 
• Participate in team meetings and contribute ideas for improving customer service and processes. 
• Process refunds and returns. 

Skills & Experience:  

• Educated to degree level preferrable but not essential.  
•  Hard-working and reliable with a passion for jewellery and lifestyle products.  
•  Strong organisational skills with attention to detail and the ability to multitask effectively.  
•  A team player with excellent communication and interpersonal skills, with the ability to work collaboratively with different teams.  
• Excellent knowledge of Microsoft office.  
• One year of customer service experience is preferred but not essential.
  

Job Type: Full time, Permanent  

Benefits:  

• Company pension  
• Cycle to work scheme  
• Employee discount  
• Free parking  
• Health & wellbeing programme  
• On-site parking   

Schedule:  

• Day shift   
• Flexibility required  
• Some weekend work  
• Full time 

Work Location: In person 

We are seeking a creative and detail-driven Product Development Manager to lead and oversee the end-to-end development of our jewellery collections—from concept to final product. This role bridges design, production, sourcing, and marketing to ensure every piece meets brand standards in aesthetics, quality, and profitability. The ideal candidate has a strong background in jewellery development, materials knowledge, and project management.

Key Responsibilities:

Product Development:

• Collaborate with the CEO / Management team to generate creative product ideas that address market needs and trends.
• Develop and refine prototypes to validate design concepts and functionalities.

Product Strategy and Vision:

• Develop and communicate a clear product vision and strategy that aligns with the company's overall goals and objectives.
• Understand market trends, customer needs and competitor offerings to identify opportunities and challenges.

Market Research and Competitor Analysis:

• Conduct market research and competitor analysis to identify opportunities for new products or product improvements.
• Gather feedback from customers, sales teams and other stakeholders to inform product decisions.
• Stay informed about the competitive landscape and market trends.
• Identify opportunities to differentiate the product offering from competitors.

Product Development and Management:

• Create and maintain a product roadmap that outlines the planned new product launches over time, which support the company’s long-term strategy.
• Define product specifications, features and target audience based on customer needs and market trends.
• Collaborate with cross-functional teams, such as design, quality and production, to bring the product vision to life.
• Work with external suppliers and the production team to create high quality products in the correct timeframe.

Product Launch and Lifecycle Management:

• Plan and execute successful product launches, coordinating with marketing, sales and customer service teams.
• Develop go-to-market strategies, positioning and messaging.
• Monitor product performance throughout its lifecycle, identifying opportunities for improvement and growth.
• Determine product pricing strategies and update pricing as necessary to meet market demands and achieve revenue targets.

Performance Monitoring:

• Continuously monitor product performance metrics and user feedback to assess the product's success and use data to make decisions for improvements and optimisations.

Financial Analysis:

• Manage the product's financial performance, including budgeting and forecasting.
• Monitor and report on key financial metrics, such as revenue, cost and profitability.

Systems Management:

• Lead/ Support the implementation of the NetSuite ERP system, including requirements gathering, configuration, data migration and training.
• Customise and configure NetSuite to meet the specific needs of the organisation, including creating custom fields, workflows, reports and dashboards.
• Ensure the accuracy of data within the NetSuite system, performing regular data audits and maintenance.
• Develop and maintain reports, dashboards and analytics within NetSuite to provide insights into business performance and support decision-making.

Communication and Collaboration: 

• Effectively communicate new product plans, progress and updates to internal teams.
• Collaborate with the marketing and design teams to highlight key product USPs to create compelling messaging and campaigns that resonate with our consumers.
• Develop and manage the product budget effectively, ensuring resources are allocated wisely.

Requirements:

• Bachelor's or Master's degree in Marketing, Business Management, or related field.
• 5+ years’ experience in product management or related roles, such as product development, project management or marketing.
• Strong understanding of the industry and market in which the product operates.
• Proficiency in data analysis and the ability to use data to make informed decisions and measure product success.
• Excellent written and verbal communication skills.
• Ability to lead cross-functional teams, influence decision-making and drive consensus among team members.
• Strong empathy and understanding of customer needs to design products that provide value.
• Effective problem-solving skills to tackle challenges that arise during the product development process.
• A collaborative mindset to work effectively with various teams and stakeholders.

As Product Development Manager, you will play a vital role in driving the success and growth of products within a company. By understanding customer needs, market dynamics and business objectives, you will be essential in bringing valuable and innovative products to the market.

Daniella Draper is proud to be an equal opportunities employer, committed to creating an inclusive culture where our employees have the opportunity to reach their full potential without prejudice and discrimination. As a global business, our jewellery is designed for everyone, everywhere and we celebrate the diverse voices of our customers, staff and suppliers who together form the heart of the Daniella Draper family.

We are seeking a detail-oriented, highly organised Stock Procurement Manager to oversee the purchasing, inventory control, and stock management functions. The ideal candidate will have experience in procurement and inventory management within the luxury or retail industry, with a keen understanding of the unique demands of jewellery production, gemstones, precious metals, and finished goods. 

Key Responsibilities: 

Procurement: 

• Forecasting stock plans according to sales revenue and seasonality  
• Negotiate contracts, pricing, and delivery terms with vendors to ensure cost-effectiveness and quality. 
• Monitor supplier performance and build strong vendor relationships. 
• Ensure all purchases comply with company policies and ethical sourcing standards. 

Inventory Management: 

• Maintain accurate stock records for raw materials, components, and finished goods across all locations (retail and workshop). 
• Implement and manage stock control systems to minimise loss, theft, and overstocking. 
• Conduct regular stock takes and reconcile discrepancies promptly. 
• Coordinate closely with sales, production, and retail teams to forecast stock demand and ensure availability. 

Logistics & Coordination: 

• Manage inbound and outbound logistics for materials and products 
• Oversee the timely delivery of goods to meet production and sales timelines. 
• Collaborate with the workshop and design teams to ensure timely procurement for custom orders and collections. 

Reporting & Compliance: 

• Prepare and present regular inventory and procurement reports to senior management. 
• Ensure adherence to industry regulations, hallmarking standards, and sustainability policies. 
• Maintain records of purchase orders, stock movement, supplier certifications, and quality checks. 

Requirements: 

• Degree in Supply Chain Management, Business Administration, or a related field. 
• 3–5 years of experience in procurement and inventory management, preferably in the jewellery, luxury retail, or fashion industry. 
• Helpful to have a robust understanding of precious metals, gemstones, and jewellery components. 
• Proficiency in inventory software (e.g., ERP systems, Microsoft Excel). 
• Excellent negotiation, analytical, and organisational skills. 
• Strong attention to detail and ability to work in a fast-paced, high-value environment. 

Location:Grimsby

Reports To:Managing Director

Employment Type: Full-Time

To apply, please send your CV to recruitment@danielladraper.com

We are looking for an experienced sales assistant to join our Windermere team on a flexible zero hour contract.

We are looking for an individual who can deliver exceptional customer service and have a positive ‘can do’ attitude to be ambassadors for our brand. The candidate will ideally be experienced in working within the retail sector and will share our passion for our distinctive pieces of jewellery.

Your responsibilities will include…

• Customer service excellence fostering a customer centric environment.

· Develop exceptional product knowledge and passion for Daniella Draper’s values and vision.

· Guide customers through the sales process, from product demonstration to closing the sale.

· Process sales transactions accurately and efficiently using the store's POS system.

· Follow store procedures for opening and closing, cash handling and security measures.

Requirements

· Previous retail sales experience, preferably in the jewellery or luxury retail industry.

· Excellent interpersonal and communication skills.

· Strong customer service orientation with a passion for delivering exceptional experiences.

· Sales-driven mindset with the ability to meet or exceed sales targets.

· A genuine interest in jewellery and luxury products.

· Basic knowledge of jewellery characteristics, materials, and designs.

· Attention to detail and a keen eye for visual merchandising.

· Ability to work as part of a team in a fast-paced environment.

· Proficient in using point-of-sale (POS) systems and handling cash transactions.

· Impeccable personal presentation and grooming in line with our brand's standards.

· Ability to work a flexible schedule, including weekends, and holidays.

· Adherence to safety protocols and regulations to ensure a safe working environment.

Job Type: Zero Hour Contract
Work Location: Windermere Store, LA23 1BH