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customerservice@danielladraper.com
Our products are sold under the following terms & conditions, by purchasing one of our products you agree to abide by these terms.
Any jewellery that has been personalised cannot be returned or exchanged since they are an individual, bespoke piece of jewellery. When ordering the piece, you will be asked to confirm that the wording is correct as mistakes cannot be rectified afterwards. Please be aware that these are hand stamped, not done by a machine, so there may be imperfections.
During the Warranty Period of twelve months from purchase, we will repair or replace, at no charge, any item that proves defective because of improper material or workmanship, under normal use and care.
Items should be returned in perfect condition in the original packaging within 28 days of purchase. Due to hygiene reasons, earrings can not be returned or exchanged. Items that have been personalised cannot be returned. Gift cards are non-refundable. If you are posting the item back to us, we recommend that you use a secure, trackable method and insure the item as we will not be responsible for loss in transit. Also it is a good idea to retain proof of posting. Download the returns form
International customers from countries such as America, Australia, New Zealand and Switzerland may be asked to pay customs charges. This is the customers responsibility and by purchasing from Daniella Draper Ltd you are agreeing to pay these additional charges.
If you wish to exchange your item for a different piece, this can be done up to 28 days from purchase providing that the item has not been worn, is in perfect condition and in the original packaging. If the value of the new item exceeds the original, you will be required to pay the difference. If the value of the new item is lower than the original piece then the difference will be credited to the credit or debit card originally used for the purchase or a credit note issued. Please note if the item has been personalised, it cannot be exchanged. Due to hygiene reasons, earrings cannot be exchanged or returned.
Items are classed as faulty if they are received damaged or if a manufacturing fault happens within twelve months of purchase. Items damaged as a result of general wear and tear are not considered to be faulty. All items are checked and quality controlled before leaving the workshop. If you receive an item that has been damaged in transit please contact us immediately. In most instances, we will offer to repair the faulty item.
It is not recommended that you wear your jewellery when participating in sports, sleeping or swimming. Also avoid contact with creams, perfume and make-up. Avoid running the charm along the chain/bangle as this will wear out the silver. Solvents, bleaches, household chemicals and cleaning products can tarnish silver. Some skin types can make the silver go black - this is only surface discolouration and can easily be removed with a soft, clean cloth.
Be especially careful to protect the stones from knocks and scratches, as semi-precious and precious stones can crack or chip. These cannot be resized once worn. Clean regularly if the back of the stone is exposed, by soaking in warm water and a small amount of washing up liquid.
Ensure that you order the correct size - measure the circumference of your wrist and deduct 1.5 - 2 cm. Do not bend or change the shape of the bangle as it will snap. Snapped bangles cannot be repaired.
Silver jewellery will naturally tarnish over time. Ensure that your jewellery is kept clean and free from creams, lotions, oils, perfumes and make-up. When not wearing, store your jewellery separately so that it doesn’t get scratched or tangled. We recommend storing your jewellery out of strong sunlight either in its original packaging or in a Daniella Draper handmade satin jewellery pouch.
Keep free from sun cream and after sun lotion. Avoid wearing when in swimming pools or jacuzzis as the chlorine may tarnish the silver. Store safely when not wearing - we recommend the Daniella Draper handmade satin jewellery pouch!
Black Friday reduced price stock cannot be returned or exchanged.
Daniella Draper Gift Cards & E-Vouchers are redeemable within all Daniella Draper stores and on the Daniella Draper website.
Daniella Draper Gift Cards & E-Vouchers do not have an expiry date. You can either check your balance in any Daniella Draper store, or by calling our Customer Service team between 9.00am – 5pm Monday to Friday on 01472 351341.
Extra Information
Gift Cards & E-Vouchers are non-transferrable and cannot be exchanged for cash.
Gift Cards & E-Vouchers are non refundable.