Delivery During COVID-19
UK orders placed online during COVID-19 may take 7-10 working days to be delivered, but we shall endeavour to send your item out as soon as we can, last day to order online for UK orders is the 22nd of December. International shipping is via DHL Express may take up to 1 week, last day to order online for International Christmas delivery is 14th of December. Personalised orders and stone rings may take up to 2 weeks, last day to order personalised pieces for UK delivery is 20th of December.
Your orders will be packed and processed following government guidelines, using appropriate protection.
Click & Collect Orders
All our stores are now open as normal, we now also offer Click & Collect at our Grimsby workshop. Please place your order online on our website, please call 01472 351 341 or email us at firstname.lastname@example.org for any queries. You will be notified by email when your order is ready to collect.
Please note for safety reasons you will not be able to enter the workshop, our shop assistants will bring your order outside.
Online orders over 500 UK pounds benefit from free delivery in the UK.
International orders benefit from free shipping when a certain order value threshold is reached, the free shipping threshold depends on the country the order is being delivered to, the free shipping threshold is clearly displayed in the black band across the top the site when shopping from outside of the UK.
Delivery & Packaging Information
Orders placed online will be received within 7 working days. Personalised items have two week lead time and stone rings require two weeks lead time to be made.
Should you need an item for a certain date please contact us to discuss your requirements further.
For UK deliveries we send our parcels via DPD - NEXT DAY carbon neutral delivery service. All packages are covered by DPD insurance and will need to be signed for on delivery. You will receive your one hour window on the day your parcel is due to be delivered.
If your not going to be in you can check what options are available by visiting the DPD Site
International shipping is via DHL Express may take up to 1 week. For all orders that are shipped outside the U.K. we complete the relevant customs declaration forms, however we cannot be held responsible for delays of items held up in customs. All services require a signature at their destination and are covered by DHL insurance.
If collecting in store you will be notified by email when your order is ready for collection.
We offer free gift wrapping with all our orders. If you'd like to have every item gift wrapped so that it can be gifted individually please check the 'Gift Wrapped' tick box at the checkout.
Should you wish for a more eco-friendly packaging option please check the 'Minimal Packaging' tick box at the checkout, and help make your purchase kinder to the planet.
If your delivery has been delayed, please contact us and we will provide you with the tracking number to track your item with DPD.
If an item is lost, or damaged the claim for compensation must be filed with DPD, unfortunately we cannot be held responsible for goods that are delayed or lost in transit. Here is the link where you can file a complaint, DPD complaints.
Whilst we make every effort to ensure your item is presented to you at a high standard, we cannot be held responsible for the condition in which you receive the package. If the items inside appear to be damaged or faulty please notify us within 48 hours of receiving your order.
The claim with our carrier DPD must be logged within 14 days of the date of dispatch and a formal claim must be made within 28 days. Read more on how to submit a report to DPD for a damaged or incomplete parcel here.