Email us for more information
customerservice@danielladraper.com

Delivery Information

Notice Regarding Royal Mail Deliveries

Please note due to Royal Mail industrial strike action, DD deliveries may be delayed over the following days:

Wednesday 14th December
Thursday 15th December
Friday 23rd December
Saturday 24th December

Items posted the day before, during or in the days after any strike action will be subject to delay. Special delivery via Royal Mail is also not guaranteed during this time.


Delivery During COVID-19

We are currently experiencing normal delivery times on all orders. Your orders will be processed & packed following government health & safety guidelines.

Delivery
Option
Price in GBP Service Order By Details
Collect In Store FREE 1-2* working days 12PM Mon - Fri You will be notified when the order is ready to collect
Collect at Grimsby Workshop FREE 1-2* working days 12PM Mon - Fri Monday to Friday between 11am and 3pm From Unit 17, The Enterprise Village, Prince Albert Gardens, Grimsby DN31 3AT
Royal Mail £3.95 2-3* working days, 48hr Tracked 12PM Mon - Fri Eco Packaging Only
DPD £5.00 2* working days, Tracked & Signed 12PM Mon - Fri Luxury Gift Wrapping Included
DPD Express £10.00 Priority Next Working Day*, Tracked & Signed 12PM Mon - Thu Luxury Gift Wrapping Included
DHL Express International Depending on Country 7* days, Tracked & Signed 12PM Mon - Fri Luxury Gift Wrapping Included

*Please note delivery options do not apply to all products, see product lead times below.
*We are unable to deliver on weekends and Bank Holidays.

Product Type Lead Time
Personalised Items (hand stamped/laser engraved) 5-7 working days
Stone Pieces 10-14 working days
Hand Engraved Pieces 10-14 working days

Delivery & Packaging Information

DPD/DPD Express Delivery

Orders will be tracked and signed for upon delivery. Please note you will receive a DPD notification for tracking purposes once your order has been dispatched. If your delivery has been delayed or damaged in transit, please contact our customer service team via customerservice@danielladraper.com

Royal Mail Delivery

Orders placed before 1pm will be delivered within 2-5 working days subject to no unexpected delays. Please note this option is only available for orders £100 or less & is not a tracked service. All orders shipped using Royal Mail are tracked, will be sent using eco packaging & can be posted through your letterbox. Daniella Draper can not be held responsible for lost/stolen/damaged orders that have been shipped using Royal Mail.

Please note delivery is subject to a product lead time. Personalised orders & stone pieces may take up to 2 weeks. If you have an urgent order please call 01472 351 341 to speak with a member of our team.

DHL International Delivery

International shipping via DHL is calculated at the checkout based on your shipping location. Delivery times may vary & can take up to 1 week.

Please note delivery is subject to a product lead time. Personalised orders & stone pieces may take up to 2 weeks. If you have an urgent order please call +44 1472 351 341 to speak with a member of our team.

Orders can be collected from your preferred store from 10am-5pm Monday to Saturday and 11am-4pm on Sundays. You will be notified by a member of our team once your order is ready to collect.

All orders over 500 UK Pounds benefit from free UK delivery. International orders benefit from free delivery when spending over a certain value. The value is calculated at checkout depending on shipping location.

We offer complimentary gift wrapping with all orders. Each item will be individually wrapped in a branded jewellery pouch, box & bag, then placed into a tissue lined box.

We offer eco packaging with all orders. Each item will be wrapped in a branded jewellery pouch & box, then placed into a recyclable Jiffy bag, which can be posted through your letterbox. Please note all Royal Mail deliveries will be sent using eco packaging only.